Frequently Asked Questions
Do I have to pre-order my balloons?
Although we recommend pre-ordering your bouquets, we do accept walk-in orders!
Do you fill balloons with helium that I already bought somewhere else?
Yes! We ask that you bring the balloons to one of our Certified Balloon Artists who will confirm the balloon quality in person, and let you know how much each would be to fill.
What are your delivery hours?
Our standard delivery hours are from 10:30am – 1:30pm daily, however, we can arrange specialty delivery for set ups outside these hours.
Can you do same day delivery?
Yes, but subject to driver availability.
I’ve had to cancel my event, can I get a refund?
With 2 business days notice, we can change your order to a credit for you to use towards a future event.
Is there a minimum amount required to place an order?
We have balloon bouquets to fit any budget!
Will the balloons fit in my car?
We have products listed with sizes to help determine this, and we highly recommend picking up your orders with an empty vehicle, seats down if possible.
Do you provide large bags to transport my balloons in?
Large plastic bags create static electricity, so to make your bouquets easier to transport, we condense them down on a piece of cardboard, which you simply rip in half to allow the balloons to pop-up to their arranged heights.
How long will my balloons last?
Generally we say they last 2-3 days depending on how they are kept. Balloons left outside or that are being played around with, will not last as long, however, those kept inside in good conditions may last even longer.
Can I arrange delivery for a specific time?
Although we can set up deliveries outside of our normal hours, we do require a delivery time window of at least an hour. This is in case we run into any delays, such as traffic or car accidents along the way, and we can ensure your balloons arrive before your event starts.
The store is closed on Sundays, how do I ask questions about my delivered order?
Please e-mail us directly, on Sundays, with any questions to either;
[email protected]
[email protected]
E-mails are monitored during store hours and on Sundays only.